After a referendum to remove the HOA board President, Bobby H., was brought to the community, several community members indicated that contact with the HOA President could be made by calling the office and making a request.
WHEN WILL THE HOA DELIVER TO THE COMMUNITY - AN OFFICE and BOARD COMMUNICATIONS POLICY so that the community can be assured that information is distributed appropriately and lines of communication between the office and board and the board and the office or community are efficient?
How can you encourage participation in the community when simple communication is absent?
The Facebook page for the Nisqually Pines Community was created in June 2010 and was first published in November 2010. At the time of publishing, board members liked the page and office staff posted to the discussion forums. Shortly thereafter, Facebook decided to delete the discussion forum application. The discussions on Facebook included members of the community, office staff, board members and outlined issues within our community: Junk Yards, Green Zone Clean Up, Maintenance Issues, New Sign Policy, and even personal issues involving our HOA that became published in the Nisqually Valley News. These discussions were archived into Google Docs.
One of the most prominent issues on Facebook that became the division bell became the ability to email property standards with formal complaints and suggestions. Shortly after this became an apparent issue with property standards person, Pines Talk evolved. The primary question on Facebook at the time, was the fact that the official website offered an email contact for property standards questions, issues and complaints, but did not act upon them. What came into focus was that contacting the property standards person on Facebook with an issue or complaint was being ignored. Is this ethical? Was this appropriate? Is contacting the property standards person through Facebook email considered a "formal complaint when standard email is also acceptable as offered by the official website?" As of February 3, 2012 this question remains. No board contact email or phone numbers are available to the community and it is not known if contacting a board member or property standards person via Facebook email is considered "official communication" with the HOA. An electronic communication policy has yet to evolve or be made public to our community.
A formal communication policy is needed so that everyone at the office and the board has to adhere to it consistently and community member business can resume without obstruction.
